{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":126,"pdf_page":135,"physical_index":135,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"8b40f126d218b42d611420aa9db262e30b2f7756f1fe2dc22f0540e98bc8bc1e"},"chapter":"第四章“现代化”国家的绩效","content":"由于新公共管理推崇一定的价值准则，这对于用数据来体现和为技术官僚正名的社会性规范专家政治论社会调整就产生了一种意识形态的干扰。这些价值准则中居于首位的是用户的主导地位。用户的中心作用本质上只是消费者对营利性商业领域的统治，在这里却成为国家“现代化”的主干部分。Jean-MarcWeller指出，在公共服务中，这种消费者统治对社会机构产生了多方面的影响。它通过鼓励工作的多功能性，缩减等级分化，引进新的通信技术，影响着劳动的组织形式。它还改变了劳动者在服务关系中的职责，主张服务培训，要求服务人员能够移情、倾听、有耐心。最后，它通过用户行政满意度问卷、质量承诺书等方式，转变了对机构与从业人员的评估机制。这种转变通过拉进公务员和用户的关系，对人员和工作进行了重新配置（Weller，1998、1999)。把用户置于管理系统的中心地位，管理系统不再只是“现代化的必要特征。它构成了评估政府活动质量的考核方式之一”。\n\n伴随着个体用户主导地位的是业务人员的结果义务。这种评价结果的思维模式关注业务人员的参与及其提供的服务(Autès，2002)。这些条件被集合起来，目的是将福利国家转变成为用户服务①的国家。\n\n总体绩效：资本主义新精神\n\n126","previous_page":125,"next_page":127}