{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":168,"pdf_page":177,"physical_index":177,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"839b7e9f2eb63b2c457e088237e4576ecdf159a41b28555571840523eebb06c2"},"chapter":"第六章 绩效体制的多样化","content":"在以关系作为拱顶石的服务业活动中，我们找到了在绩效和效率方面使用复杂评估的理由及其实践。这个理由很大程度与产品呈现的不确定性以及潜在的冲突有关。\n\n这些相互矛盾的分析与多元化评判标准的具体使用有多种原因。首先是服务关系的特性，我们在第二章已经指出，它通常要求（用户/劳动者）互相的或单方面的调整；其次在于这种服务关系的固有特性，以及情境的复杂性(比如我们之前提到过的医疗机构和教育机构的情况)；还有劳动关系的个人化与最终产品的集体特性之间的紧张关系；最后是评价确定的时间范围。时间范围提供了让经济活动与产品、效应的耐久度和持续度接受评价的机会。\n\n这个特性是总体特征，它导致人们用一种不可能实现的同质化和标准化来要求和看待产品，而这种同质化却是测算的核心。尽管人们在一些“待处理的事件”中试图实现同质化（比如同类病人群体、同类需照料群体或同类资源群体)，或者对“合法的大众”进行定义，但这种特性还没有被正确地认识。\n\n评价的标准并不是以混乱的方式先于评价行为本身而存在的。在资本主义社会中，单一的绩效标准很大程度上由管理人员和金融家支配，迈克尔·珀尔（Michael Power，\n\n总体绩效：资本主义新精神\n\n168","previous_page":167,"next_page":169}