{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":28,"pdf_page":37,"physical_index":37,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"0374a87ad6145d64d13141db5ea15570a0640442204933ad86154cb55a264bc3"},"chapter":"第二章服务业经济的绩效/52","content":"到破坏作用。\n\n四、研究框架\n\n近二十年来，追求总体绩效作为一种机制在实践中并没有明显的魅力，还不足以让个人、组织、地域、国家必然为之折服。我也认同这种观点。在参考了“绩效”这一词语的语义组成的多样性之后(详见第一章），本书将会表明，当下的绩效追求是以与福特主义的妥协为前提的。为了达成妥协，生产过程中与产品有关的许多不确定的因素都要被一一考虑到。\n\n在整个社会经济逐渐转向服务经济（详见第二章）的趋势下，“产出”本身也逐渐变得不确定了。“生产率”作为一种协调、激励和认可的机制，如果机械应用，就会变得棘手起来。因为此时的生产率还涉及服务行为的实施，尤其在服务行为是照料、陪伴、医疗、信息传输甚至是进行知识的积累与沟通的时候。对于“服务”的无知，也就是说，无视服务行为的做法以及服务业本身的难以量化，导致测量手段以工业化模式来给服务业定“规模”。\n\n巩固整体绩效时代的第二个过程是工作关系和认可机制的个性化(详见第三章)。个性化获得合理性是在20世纪90年代（Boltanski& Chiapello，1999)，然而，它的出现却巩固了总体绩效机制，并与总体绩效机制的团队信仰相伴而生。尽管个性化不是整体绩效和团队信仰的核心因素，但是它实实在在地促进了二者的发展。\n\n总体绩效：资本主义新精神\n\n28","previous_page":27,"next_page":29}