{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":71,"pdf_page":80,"physical_index":80,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"1dbb58fddeb0d6d88eb5cab1edbe778210237c3d98bd8ba653cc5394d3179e6c"},"chapter":"第二章服务业经济的绩效","content":"配合。\n\n这种不确定性还涉及看护业务，它需要一种持续的适应性来应对解决问题和照料病人这两种情况。在医院里，围绕“可编码”的业务进行着事后的再编码，最终目的是重新建立起工业性质的“生产的标准单位”，这种做法引起了热议和争论，因为它使实际的工作不再产生任何反馈。\n\n所有关系密度很高的经济活动大都存在这种情况：一个服务经营者和一个使用者（客户）同时参与，服务关系被这两方期望的矛盾对立所影响，还通常具有特殊性。然而，服务关系是构建在某种社会联系上的，后者规定了这种关系的内在不确定性的范围。因此，服务关系具有两面性。它像是回应产品不确定性的机制，因为它允许表达期望，修正行为，获取保证(Laurent，1997)，同时，它也是对规范化、标准化的抵抗。\n\n然而，这种让“产出”无法完美实体化的不确定性，在具有偶然性的亲近关系中，并不仅仅属于双边人际关系范围。服务所交换的是参与者们相互之间的预期，它以其所嵌入(encastrement)的宏观社会形式为中介，因为这些预期可以回到各个时间范围①，例如教育、医疗卫生和看护(care)②行业。\n\n第二章服务业经济的绩效\n\n71","previous_page":70,"next_page":72}