{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":72,"pdf_page":81,"physical_index":81,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"518c2ab10058e3688d5c93e7ee8366bc906d8c780a166248d2f634a17fb6a419"},"chapter":"第二章服务业经济的绩效","content":"3. 服务业的特殊性 VS标准化的要求\n\n基于规模经济和潜在生产量而建立起来的产业化战略，在相当一部分服务业中难以实现，面对服务业的独特性，人们采取了一些新的措施来重新实现生产任务、程序和服务产品的标准化。20世纪70年代和80年代出现了很多这方面的尝试，比如银行业把后台（backoffice）和前台(front office）分离，又比如旅馆业的某些环节和餐饮业统一了生产程序及产品的标准，再比如零售商业的产业化。如今，这些产业化的进程涉及许多行业，人们觉得这些行业能够或者应该避免这样一种命运：在法国就业指导网(Pole emploi)上，雇佣劳动者的身份变成了“生产代理人”，他们“从事着人文工作，但老板在一旁拿着秒表①计时”；又或者在高等教育和研究机构中，教育者和研究员们被要求在特定类型杂志发表一定数量的文章，要注重“生产效率”，这就相当于把他们和“生产者”等同起来。\n\n总体绩效：资本主义新精神\n\n①时间在发展中呈几何变化，这种考虑对特殊公共政策的发展是一个经典论题，关于这个问题我们在之后的章节会继续讨论。\n\n②care指的是多层面地负责对人进行照料的正式或非正式的活动。为了更好地把握住care的意思，必须同时考虑到在经济领域和社会关系领域中发生了什么(Nicole -Drancourt &Jany - Catrice，2008)。\n\n72","previous_page":71,"next_page":73}