{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","id":"01d9787f-4c57-445a-9e15-ce10dae3b33e","uuid":"01d9787f-4c57-445a-9e15-ce10dae3b33e","title":"总体绩效资本主义新精神","normalized_title":"总体绩效资本主义新精神","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787513647939","isbns":["9787513647939"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":221,"navigation_url":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e","title_url":"https://workshop.closeclaw.top/ai/title/%E6%80%BB%E4%BD%93%E7%BB%A9%E6%95%88%E8%B5%84%E6%9C%AC%E4%B8%BB%E4%B9%89%E6%96%B0%E7%B2%BE%E7%A5%9E","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/01d9787f-4c57-445a-9e15-ce10dae3b33e/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/01d9787f-4c57-445a-9e15-ce10dae3b33e","page_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/page","search_url":"https://workshop.closeclaw.top/api/ai/books/01d9787f-4c57-445a-9e15-ce10dae3b33e/search"},"page":{"printed_page":75,"pdf_page":84,"physical_index":84,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"f22318ab2c5a67162d3c4aeea6730564a2076519ecd8221f1b95ffd6e69a13be"},"chapter":"第二章服务业经济的绩效","content":"尽管由私人或者公众发起了一些规范化的尝试，但产业化、合理化仍面临许多障碍。这主要是由于互动是靠人来实现的，尽管它能被部分地标准化（比如在呼叫中心，对话的脚本全部是编写好的)，但顾客和消费者既不受征召也无法组织。这是导致服务关系中不确定性的主要因素，让-马克·韦勒（Jean-MarcWeller，1999）在论述公共服务窗口工作人员的功能时指出：顾客和消费者的行动打乱了相关组织机构为了规范化生产、工业化生产程序所颁布的标准和规定。\n\n第二章 服务业经济的绩效\n\n75","previous_page":74,"next_page":76}