{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"0cf5c9df-7116-426e-ae21-ce72b2ccbe50","title":"Pressed for Time The Acceleration of Life in Digital Capitalism","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9780226196473","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"0cf5c9df-7116-426e-ae21-ce72b2ccbe50","id":"0cf5c9df-7116-426e-ae21-ce72b2ccbe50","uuid":"0cf5c9df-7116-426e-ae21-ce72b2ccbe50","title":"Pressed for Time The Acceleration of Life in Digital Capitalism","normalized_title":"pressedfortimetheaccelerationoflifeindigitalcapitalism","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9780226196473","isbns":["9780226196473","9780226196503"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":228,"navigation_url":"https://workshop.closeclaw.top/ai/book/0cf5c9df-7116-426e-ae21-ce72b2ccbe50","title_url":"https://workshop.closeclaw.top/ai/title/Pressed%20for%20Time%20The%20Acceleration%20of%20Life%20in%20Digital%20Capitalism","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/0cf5c9df-7116-426e-ae21-ce72b2ccbe50/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/0cf5c9df-7116-426e-ae21-ce72b2ccbe50/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/0cf5c9df-7116-426e-ae21-ce72b2ccbe50","page_url":"https://workshop.closeclaw.top/api/ai/books/0cf5c9df-7116-426e-ae21-ce72b2ccbe50/page","search_url":"https://workshop.closeclaw.top/api/ai/books/0cf5c9df-7116-426e-ae21-ce72b2ccbe50/search"},"page":{"printed_page":96,"pdf_page":108,"physical_index":108,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"6a6469f2ff3e6bd9ad7f173ef16a9c9a60f4c73804f5e65bd089473ef30fad2b"},"chapter":"Pressed for Time","content":"The study set out to untangle the contradictory findings that e-mail is a growing source of stress while, at the same time, it enables people to gain control over their work and reduce overload, thereby reducing stress. So why do workers attribute their stress exclusively to e-mail?\n\nThe answer lies in a sociomaterial approach that recognizes social processes “as important as—if not more important than—a technology’s material properties for shaping its use and consequences.”24 Accordingly, and in close afinity with my own method, the authors examined the following: how e-mail’s material properties interact with the anxieties that e-mail evokes, the norms that govern its use, and the temporal distribution of communicative acts over the course of a day.\n\nNearly half of the knowledge workers (engineers, technical writers, marketing personnel) associated e-mail with a loss of control, in that they feared falling behind and missing important information. Using email eased their anxieties and allowed them to feel as if they were in control. Interestingly, the more time spent on e-mail, the more overloaded they felt, but the more messages they dealt with, the more they felt they could cope.\n\nHowever, the speed of response was critical. Although e-mail’s asynchrony, or time-shifting property, should allow recipients to respond at a time convenient for them, in fact most employees use e-mail in ways that promote rapid response. This reflects a shared norm of responsiveness. Those who answered e-mail quickly were revered, while other employees described sanctioning processes that were enforced when coworkers did not adhere to this organizational norm.\n\nFinally, the authors argue that the flow of daily communications also matters. When people spend significant parts of the day in other activities, e-mail builds up and becomes figural just as the workday is about to draw to a close. As a result, rather than complaining about how much time teleconferences and meetings consumed, interviewees focused on the inbox as the salient source of overload. E-mail provides a “culturally sanctioned rhetoric of complaint about overload as well as a tangible ritual for regaining control: to cope with overload, trim your inbox.”25\n\nChapter fOur\n\n96","previous_page":95,"next_page":97}