{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"8775e0ee-45b3-49e0-9051-2909d31de8ea","title":"数字工厂","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787523600474","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"8775e0ee-45b3-49e0-9051-2909d31de8ea","id":"8775e0ee-45b3-49e0-9051-2909d31de8ea","uuid":"8775e0ee-45b3-49e0-9051-2909d31de8ea","title":"数字工厂","normalized_title":"数字工厂","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9787523600474","isbns":["9787523600474"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":281,"navigation_url":"https://workshop.closeclaw.top/ai/book/8775e0ee-45b3-49e0-9051-2909d31de8ea","title_url":"https://workshop.closeclaw.top/ai/title/%E6%95%B0%E5%AD%97%E5%B7%A5%E5%8E%82","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/8775e0ee-45b3-49e0-9051-2909d31de8ea/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/8775e0ee-45b3-49e0-9051-2909d31de8ea/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/8775e0ee-45b3-49e0-9051-2909d31de8ea","page_url":"https://workshop.closeclaw.top/api/ai/books/8775e0ee-45b3-49e0-9051-2909d31de8ea/page","search_url":"https://workshop.closeclaw.top/api/ai/books/8775e0ee-45b3-49e0-9051-2909d31de8ea/search"},"page":{"printed_page":216,"pdf_page":220,"physical_index":220,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"39546d72cef2acedf25cd5c57790982c4608de9d7062f07da2912418070acb2a"},"chapter":"第4章隐形的工厂：社交媒体","content":"例如，脸书的内容审核团队分布在20个国家，包括罗伯托所在的柏林办事处，以及拉脱维亚、肯尼亚等国。但脸书声称，印度和菲律宾是其最重要的外包地。除了脸书，包括YouTube和推特网(Twitter）在内的所有主要平台都会通过埃森哲(Accenture)或高知特(Cognizant)等承包商将内容审核任务外包给菲律宾。菲律宾拥有大批有资质的工人，其中不少人都拥有大学学位，英语技能良好(因为英语是该国的两种官方语言之一)。相对廉价且有资历的劳动力是业务流程外包书写“成功故事”的基础。在此过程中，菲律宾还取代印度，成为全球客户服务的中心之都，变身为吸引大量IT劳动外包工作的“磁石”，而内容审核只是其中的一部分。①\n\n除了语言技能，客户服务中心和内容审核工作还需要一定的文化水平。在这一点上，菲律宾的殖民历史和后殖民时代现状成了该国参与全球竞争的一个特殊因素。Microsourcing公司作为西方社交媒体内容审核工作的主要供应商之一，赞扬当地数字工人的优势是工资较低但受过良好教育，且忠厚老实、勤勤恳恳，还提到菲律宾“作为美国曾经的殖民地，全国约有90%的人信仰基督教，文化非常‘西化'”。据该公司所说，与菲律宾人合作“感觉几乎像与美国人或澳大利亚人一\n\n1数字工厂\n\n①Bajaj. \"A New Capital of Call Centers.\"\n\n216","previous_page":215,"next_page":217}