{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","id":"c10e658d-57f8-405b-9a17-dc45c392389c","uuid":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","normalized_title":"数字劳动与卡尔马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","isbns":["2405518376","9787010230115","9780415716161"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":592,"navigation_url":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c","title_url":"https://workshop.closeclaw.top/ai/title/%E6%95%B0%E5%AD%97%E5%8A%B3%E5%8A%A8%E4%B8%8E%E5%8D%A1%E5%B0%94%C2%B7%E9%A9%AC%E5%85%8B%E6%80%9D","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/c10e658d-57f8-405b-9a17-dc45c392389c","page_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/page","search_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/search"},"page":{"printed_page":309,"pdf_page":330,"physical_index":330,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"8971420bb305a150ab17fb8f0000a142013902358e7f6524d2742ecc5f354d29"},"chapter":"第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例","content":"第一节 导论\n\n2010年，欧盟27个国家有8240个公司专门从事呼叫中心活动。他们创造了10.6亿欧元的要素成本的附加值、8.6154亿欧元的总营业盈余、雇用了430万人(欧盟统计局②)。这些经济活动占欧盟27国产业和服务业(不包括金融和保险）附加值的0.18%、经营盈余的0.04%以及总雇员的3.2%(欧盟统计局)。这些数据表明，呼叫中心与就业、价值和利润在经济上的相关性非常强，因此值得我们进一步关注。\n\n在欧盟的STILE项目中，要求各国统计局的统计人员依据国际标准职业分类(ISCO)对各种类型的工作进行编码。在34起涉及呼叫中心工作的案例之中，仅有两例是关于如何编码达成协议的。看来呼叫中心在新的经济分类活动中提供了分类困难的实例。它们处于业务和客户之间、产品和服务之间及内部和外部过程之间(Bertin，2004，76)。\n\nSTILE显示了理解呼叫中心活动的困难，那么如何定义呼叫中心的工作？2008年版的国际标准职业分类包含两类描述呼叫中心工人的内容。\n\n第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例\n\n309","previous_page":308,"next_page":310}