{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","id":"c10e658d-57f8-405b-9a17-dc45c392389c","uuid":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","normalized_title":"数字劳动与卡尔马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","isbns":["2405518376","9787010230115","9780415716161"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":592,"navigation_url":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c","title_url":"https://workshop.closeclaw.top/ai/title/%E6%95%B0%E5%AD%97%E5%8A%B3%E5%8A%A8%E4%B8%8E%E5%8D%A1%E5%B0%94%C2%B7%E9%A9%AC%E5%85%8B%E6%80%9D","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/c10e658d-57f8-405b-9a17-dc45c392389c","page_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/page","search_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/search"},"page":{"printed_page":311,"pdf_page":332,"physical_index":332,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"648756d24bc72014f3399cbf4dd802b1f53eacea29d9e3612786dfc8440515c7"},"chapter":"第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例","content":"第二节数字劳动国际分工的呼叫中心生产力：劳动力和劳动对象、劳动工具和劳动产品\n\n保罗(Paul)和Huw(2002)认为，电话服务已经存在了很长一段时间，但是，电信的发展、消费文化的生长以及媒体技能的提升为呼叫中心的诞生创造了条件。\n\n呼叫中心通常专注于客户关系。客户关系可以是企业对企业或企业对消费者的关系，它们可以入站（客户之间的电话往来）或出站（公司致电实际或潜在客户，如营销调研)，或两者兼而有之。大约75%的呼叫中心是面向大众客户服务市场的，约25%是企业对企业中心(Holman，BattandHoltgrewe,2007)。第一批劳动力约占劳动力总数的 80%(出处同上)。呼叫中心的最大份额存在于电信和金融服务(出处同上)。总数的79%是入站呼叫中心的，21%是出站活动中心的(出处同上)。有客户的分包商把他们的服务外包给这些呼叫中心，占呼叫中心业务的33%，但占雇员总数的56%，这表明他们的规模往往相当大。\n\n运营一个呼叫中心所需的技术包括一条与客户进行通话的电话线和网络化的电脑，以使员工能访问存储客户信息的数据库，进入该信息库，他们就获得了电话通话的数据资料。当然，员工监控软件也是经常在运行中的。\n\n第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例\n\n311","previous_page":310,"next_page":312}