{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"c10e658d-57f8-405b-9a17-dc45c392389c","id":"c10e658d-57f8-405b-9a17-dc45c392389c","uuid":"c10e658d-57f8-405b-9a17-dc45c392389c","title":"数字劳动与卡尔·马克思","normalized_title":"数字劳动与卡尔马克思","author":null,"edition":null,"publisher":null,"year":null,"isbn":"2405518376","isbns":["2405518376","9787010230115","9780415716161"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":592,"navigation_url":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c","title_url":"https://workshop.closeclaw.top/ai/title/%E6%95%B0%E5%AD%97%E5%8A%B3%E5%8A%A8%E4%B8%8E%E5%8D%A1%E5%B0%94%C2%B7%E9%A9%AC%E5%85%8B%E6%80%9D","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/c10e658d-57f8-405b-9a17-dc45c392389c/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/c10e658d-57f8-405b-9a17-dc45c392389c","page_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/page","search_url":"https://workshop.closeclaw.top/api/ai/books/c10e658d-57f8-405b-9a17-dc45c392389c/search"},"page":{"printed_page":313,"pdf_page":334,"physical_index":334,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"533942e5e05697e42e42d3f9f24d4a0455b1ca64b5751d67b71cdb6900dfce19"},"chapter":"第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例","content":"呼叫中心广泛使用呼叫监测和呼叫软件来衡量呼叫业绩(Holman，Batt and Holtgrewe，2007，9—10)。“典型呼叫中心的呼叫处理时间是不同国家呼叫中心工作相对标准化的一个指标。本报告中典型的工作地点平均呼叫处理时间为190秒，即3分10秒”(同上，10)。三个国家的呼叫中心法国、印度和加拿大主要（超过50%）雇佣大学毕业生。在9个国家，这一比率低于20%；在5个国家，这一比率在20%至40%之间。这表明，除少数几个具体国家外，呼叫中心工作人员的受教育程度往往较低。业绩监测（呼叫处理时间、任务时间、呼叫等待时间）通常在近期工业化国家每周进行一次以上，在自由经济国家每两周进行一次，在协调经济国家每月进行一次以上。\n\n第十章泰勒制、家庭主妇式服务劳动：呼叫中心案例\n\n313","previous_page":312,"next_page":314}