{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","id":"ce325a04-5bc9-4819-a776-439d90410b32","uuid":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","normalized_title":"migrantlabourinthegigeconomytheintersectionofmigrantlabourplatformcapitalismandresistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","isbns":["9783031912610","9783031912627"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":270,"navigation_url":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32","title_url":"https://workshop.closeclaw.top/ai/title/Migrant%20Labour%20in%20the%20Gig%20Economy%20The%20Intersection%20of%20Migrant%20Labour%2C%20Platform%20Capitalism%2C%20and%20Resistance","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/ce325a04-5bc9-4819-a776-439d90410b32","page_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/page","search_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/search"},"page":{"printed_page":145,"pdf_page":157,"physical_index":157,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"1933b5ddb51dbf3fd2aa1b6cd1b5b406ccc9c63eea2e688ae7f6415a8021f8cb"},"chapter":"Dynamics ofVirtual Work","content":"Vulnerability and Resistance Among Digital and Platform Immigrant Workers in Portugal\n\nIsabel Roque\n\n1 Introduction\n\nSince the 1970s that the emergence of a new flexible accumulation regime has been leading to a new stage of capitalism production, through financial and technological reorganisation, reconfiguring and dismantling dramatically the labour market, quite distant from the conception of formal work based on human rights and dignity (Harvey, 2013). With the emergence of new social dynamics of work, a metamorphisation of the capital process has led to different forms of partial, precarious, informal and on-demand work, especially through the uberisation and platformisation of work creating economic activities and reinventing pre-existing ones, such as accommodation, transport, logistics, call and contact centres (Antunes, 2018, 2020; Srnicek, 2016).\n\nCall and contact centres were among the first sectors where this process of machinic and algorithmic management has been seen in a more pronounced way, representing one of the easiest ways for immigrants to enter the labour market and were also the first service to implement digital and platform work. This service emerged not as an industry, but as a business function that crosses several industries and/ or sectors in a post-industrial service economy (Roque, 2018), being one of the fastest developing forms of digital work, available all around the clock, and delivered from almost any spot (Paul & Huws, 2002). As in the case of local accommodation (Airbnb), call and contact centres foster an entire local economy and involvement with the neighbourhood, creating bonds of interdependence and job opportunities, especially in cities where job scarcity predominates (Roque, 2023a). Call and contact centre operators are emblematic of digital capitalism, better known in the literature as the cybertariat, infoproletariat and cyberproletariat (Antunes et al., 2009; Dyer-Whiteford, 2015; Huws, 2003, 2014). This is the new service proletariat in the digital era who is expropriated of its working and personal life by global companies, suffering the consequences from the expansion of intermittent and informal work. It is made up, above all, of women, racialised workers and immigrants, who are often made invisible and remain in precarious and penalising working conditions (Antunes, 2020; Roque, 2020, 2023a, 2023b, Festi & Roque, 2025 please insert in the references Festi, R., & Roque, I. (2025). \"Representation, regulation and voice of immigrant couriers and platform drivers in Portugal\", Globalizations, Special Issue-Work time, lifetime and the daily routines of migrant workers on digitalised platforms and services. 1-19.).\n\nCHAPTER 6\n\n<sub>I.</sub> <sub>Roque</sub> <sub>(</sub>B<sub>)</sub>\n\nCentre for Social Studies, University of Coimbra, Coimbra, Portugal e-mail: isabelmbroque@gmail.com\n\n© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025 F. Della Puppa et al. (eds.), Migrant Labour in the Gig Economy, Dynamics of Virtual Work, https://doi.org/10.1007/978-3-031-91262-7\\_6\n\n145","previous_page":null,"next_page":146}