{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","id":"ce325a04-5bc9-4819-a776-439d90410b32","uuid":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","normalized_title":"migrantlabourinthegigeconomytheintersectionofmigrantlabourplatformcapitalismandresistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","isbns":["9783031912610","9783031912627"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":270,"navigation_url":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32","title_url":"https://workshop.closeclaw.top/ai/title/Migrant%20Labour%20in%20the%20Gig%20Economy%20The%20Intersection%20of%20Migrant%20Labour%2C%20Platform%20Capitalism%2C%20and%20Resistance","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/ce325a04-5bc9-4819-a776-439d90410b32","page_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/page","search_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/search"},"page":{"printed_page":157,"pdf_page":169,"physical_index":169,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"6df0930dccdc76ac1276fe4e769d090c8bcf8ad5d41103e966bde21e3b84f98c"},"chapter":"Dynamics ofVirtual Work","content":"They came to Portugal, especially in the aftermath of the Great Recession, to search for better living, working and safety conditions, although they had a qualified occupational trajectory in their countries of origin. Many have worked in call and contact centres for more than two years, finding themselves subject to turnover resulting from flexibility and job insecurity, transitioning contractually between the various temporary work agencies. However, when they arrive in Portuguese territory they are forced to accept precarious and informal jobs, such as in the call and contact centre, cleaning, agriculture, construction, logistics and tourism sectors. According to Huws (2014), they form the cybertariat, the new proletariat of the digital age, who risk their lives, even though they might face several challenges, especially during the first two years, where they feel obliged to accept informal and independent working conditions to survive.\n\n“Life as an emigrant is not easy, the first 2 years are a constant battle. I started preparing, I spent a year planning. Until the last minute I had nothing, not even a job, I just arrived with the money I had and tried my luck. After 2 years, things have started to ease up. It is challenging”. [E13, Man, 43 years old, Brazil]\n\n“Your experience has no relevance here in Portugal, only for working in a call centre. When I came in 2013 with my son, I didn’t have any work. I went to the interview, enjoyed it and ended up staying (…) The first call centre was in January 2014, where I worked 8 hours initially with green receipts and without a contract (…) When you arrive in a new country you have to adapt to the conditions there. I can’t claim to have what I had in Colombia (…) I was just starting out, I didn’t know much about the Portuguese language. It wasn’t a happy job, but it gave me peace of mind. I provided customer service to Spain. I spent approximately 8 months with green receipts, but then I gave up looking for something better (…) the situation was a bit complicated and there wasn’t much professional stability”. [E14, Man, 60 years old, Colombia]\n\nAlthough some of these immigrants had already worked in call and contact centres, most suffered a downgrade in their employment status and quality of life, just to find the opportunity to escape war, insecurity and crime. Among the male interviewees there were logistics and control administrators, commercial managers, public accountants, and among the women there were hairdressers, secondary teachers, insurance intermediaries, logistics secretariats, administrative secretaries, and receptionists.\n\n6 VULNERABILITY AND RESISTANCE AMONG DIGITAL …\n\n157","previous_page":156,"next_page":158}