{"resolved":true,"match_type":"uuid","source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","requested_by":"printed_page","book":{"source_type":"original_book","book_id":"ce325a04-5bc9-4819-a776-439d90410b32","id":"ce325a04-5bc9-4819-a776-439d90410b32","uuid":"ce325a04-5bc9-4819-a776-439d90410b32","title":"Migrant Labour in the Gig Economy The Intersection of Migrant Labour, Platform Capitalism, and Resistance","normalized_title":"migrantlabourinthegigeconomytheintersectionofmigrantlabourplatformcapitalismandresistance","author":null,"edition":null,"publisher":null,"year":null,"isbn":"9783031912610","isbns":["9783031912610","9783031912627"],"parsed":true,"ai_readable":true,"document_type":"book","page_count":270,"navigation_url":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32","title_url":"https://workshop.closeclaw.top/ai/title/Migrant%20Labour%20in%20the%20Gig%20Economy%20The%20Intersection%20of%20Migrant%20Labour%2C%20Platform%20Capitalism%2C%20and%20Resistance","fixed_page_url_template":"https://workshop.closeclaw.top/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","path_api_url_template":"https://workshop.closeclaw.top/api/ai/book/ce325a04-5bc9-4819-a776-439d90410b32/page/{printed_page}","read_url":"https://workshop.closeclaw.top/api/ai/read/ce325a04-5bc9-4819-a776-439d90410b32","page_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/page","search_url":"https://workshop.closeclaw.top/api/ai/books/ce325a04-5bc9-4819-a776-439d90410b32/search"},"page":{"printed_page":42,"pdf_page":57,"physical_index":57,"physical_index_base":0,"printed_page_status":"recognized","page_sha256":"f3f77425210c2bfde92c4f097b5da1bbc5a35f231fcd9849fd0f9b5b54bedac1"},"chapter":"Dynamics ofVirtual Work","content":"6 Findings: Interviews\n\nThis section is based on in-depth interviews with delivery workers, union leaders, grassroots activists, industry/ media experts, and senior managers. The analysis focused mainly on food delivery workers because the mobilization in e-food is a notable example of successful resistance within the gig economy and, perhaps, the most emblematic victory of trade unions and other grassroots initiatives by gig economy workers to secure effective representation and build collective agency.\n\nAs previously mentioned, in September 2021, e-food, the largest food delivery platform in Greece, informed its delivery workers, who were temporary employees, that their contracts would not be renewed. Instead, they were asked to work as freelancers. This decision sparked a massive union response, accompanied by consumer outrage and solidarity through various forms of platform activism (Vrikki & Lekakis, 2024). Facing increasing social pressure and damage to its brand, e-food’s management ultimately agreed to the union’s demands, offering full-time and indefinite contracts to all delivery workers. However, most workers in the food delivery services are now working as freelancers, as initially intended by the management of e-food.\n\nTo gain a comprehensive understanding of the union victory and its short-term effects, it is necessary to examine the background of the mobilization, the interplay between social and institutional contexts, as well as the employer strategies within the ongoing transformation of Greek capitalism, and the emergence of the gig economy. An initial observation to note is that the market structure in the Greek food delivery services industry is gradually dominated by two major digital platforms (e-food and Wolt), alongside thousands of small businesses primarily operating as cafeterias, pizza, and souvlaki restaurants. Those online platforms have acted as significant disruptors in the industry.\n\nAn interviewed union leader of gig workers in the industry provided a good example of this: “Just before the pandemic the fee for a delivery guy in the market was 4 euros/ hour, but you usually had no insurance at all and you had to say yes to multiple errands and to accept various irrelevant to delivery duties. E-food started to offer jobs with 4 euros per hour net, insurance coverage, voucher tickets to restaurants, and the notion that you do not have a boss over your head. You have just mobile and you just need to download an application. Their target was to seduce all delivery workers from working in other fast food, dining, and eating stores. After a while, the fastfood stores suddenly ran out ofdelivery workers”.\n\n42\n\nL. KRETSOS AND V. CHARITSIS","previous_page":41,"next_page":43}